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Some helpful info!

What’s included in the inspection?
  • Our inspection reports are produced both manual and digitally, they contain photographs (where applicable) and are specific communicating potential defects.
  • Reports are sent via e-mail and within 24 hours of the inspection. You are also welcome to call us after the inspection to discuss any concerns or questions.
Do I have to lock up my pets?
  • YES, for work place healthy and safety reasons your property inside and out (or pool area) during an inspection is deemed a work area.
  • As cute, cuddly and friendly your pet may be, they must be contained in an area or leashed during the inspection. So that the inspectors can focus on the task at hand, perform their duties un-inhibited and not distracted.
When does my pool certificate expire?

Pool safety certificates are valid for:

  • two years for a non-shared pool (normal single House or Unit Pool)
  • or one year for a shared pool (multi tenant user pools e.g. Resorts and Holiday Units)
Do I need a pool certificate?
  • Yes, every pool and spa with a depth of 300 mm in Queensland is required to have a valid Pool Safety Certificate before 30th November 2015 or prior to sale or lease. This includes both permanent and temporary pools or spas.


How long does it take to get my certificate
  • You will be given a pool safety certificate within 2 business days from the pool safety inspection, provided your pool is compliant.
What if my pool is non-compliant?
  • You will be given a non-compliance notice which communicates where your pool fence/barrier does not comply. The notice also offers recommendations to achieve compliance
  • You have 90-days to get the work done for your pool to comply
  • You will need to book a re-inspection, a re-inspection fee applies
What happens after the 90-day period?
  • In accordance with the ACT, the pool safety inspector must notify the local council and forward a copy of the non-compliance form that was issued to you within 5 days after the expiration of the 90 day period.
  • Please make sure you book your re-inspection within 5 days prior to the expiry of your 90 days.


I am buying a property with a pool – what’s the process?

The vendor (person selling the property) has two options:

  • Provide the buyer(s) with a copy of a valid Pool Safety Certificate. / OR
  • Provide a notice called “No Pool Safety Certificate – Form 36” and present this to you (as the purchaser) upon the sale of the property. You (the purchaser) is then required to obtain a pool safety certificate within 90-days of the contract settlement date.
Do I need to display a CPR Sign?
  • Yes, every private pool and spa in Queensland must have a CPR sign displayed near each pool.
    We keep some signs onboard and you are welcome to purchase these for a small cost.


Do I need to register my pool?
  • Yes, every private pool and spa in Queensland must be registered.
  • Visit the QBCC website to ensure your pool has been entered onto the  Pool Safety Register.
  • If your pool is not on this register, then add your property details by following the instructions on the QBCC page. For assistance registering a pool, call the QBCC on 139 333.


Can we use the pool during the inspection?
  • NO, during the inspection the pool are becomes a work zone, people and animals must be kept away from the pool and the pool barrier perimeter to allow the pool inspector to perform their duties un-inhibited and not distracted.
What is your experience?
  • Our inspectors are fully qualified, have years of experience and are well-regarded industry professionals
  • We are fully licensed and fully insured
  • Our inspectors follow a comprehensive checklist to methodically appraise your property or your pool area
  • We use contemporary digital diagnostics aids, these technologies assist in the analysis process.
When do we pay for the inspection?
  • Invoices must be paid prior to the inspection however, this does differ a little for some payment methods.


Can I cancel the inspection?
  • YES, you may cancel the inspection (if you need to) provided this is done prior to your inspection taking place.
  • If the inspectors have travelled to or are about to reach your job and you cancel a small travel charge may apply.
Are these fixed Prices?
  • YES, pretty much.
  • However, the prices listed are our base price. Some extra-large homes or homes with more than usual number of outbuildings may incur a small additional charge (to cover the additional time on the job).


What are the payment methods?

We accept credit card via PayPal, bank transfers and cash.

  • DIRECT BANK DEPOSIT – Our banking details will be listed on your inspection invoice
  • CREDIT CARD – Mastercard / Visa, Transaction fees apply
Does the power need to be connected?

Preferably yes, to allow for checking of basic whitegoods and sample power outlets where applicable. If utilities aren’t on, we will accommodate your schedule for another more appropriate date and time.

What do you look for in a Pre-Purchase Pest Inspection

Our pre-purchase timber pest inspections are in strict guidelines set out by our insurance company and in accordance with AS 4349.3- 2010 – the inspection and resulting report will report on the discovery, or non-discovery, of infestation and damage caused by termites (white ants), borers of seasoned timber and wood decay fungi (rot), present on the date and time of the Inspection to help you make an informed decision on the property.

What do you look for in a Pre-Purchase Building Inspection

Building Inspections are carried out by a professional and qualified inspector. We will provide a detailed building report within 24 hours. This information will assist you in making an informed decision regarding the purchase of your new property.

Structural Cracking and Movement; Deformation; Dampness; Structural Timber Pest Damage; Conditions Conducive to structural damage; Major Defects in Secondary and Finishing Elements; Minor Defects; Serious Safety hazards and much more!

How much damage do termites cause?

A 2012 Industry Study commissioned by AEPMA estimated the average cost of treatment and repair of damage to be approximately $10,000 per house. A 2003 survey by Archicentre (the Building Advisory Service branch of the Royal Institute of Architects) estimated that 650,000 Australian homes had become infested with termites over the last five years. The cost of treatment and repair of the resultant damage caused by the termite infestations has been estimated at $3.9 billion.

Contact Us

You can send us a quick message and we'll respond as soon as we can. Or call us on 0468 884 400 - We'd love to hear from you!

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